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Client Spotlight: Quality 1st Plumbing
Family-Owned, Community-Focused, and Built on Hard Work and Trust
Amy and her family have poured their hearts into building Quality 1st Plumbing, a business they founded in 2005 that has grown into a trusted name throughout Indian River County. What started as a small, family-run operation between Amy, her husband David, and their son Joshua, has flourished into a thriving company with 25 employees, offering remodels, new construction, and plumbing service work across the region.
“We’ve never advertised,” Amy shared. “Our business has grown solely through word of mouth. We’re incredibly grateful to be where we are today, and we owe that to our amazing employees and loyal clients.”
But when it came to banking, the journey wasn’t always seamless. Amy recalls feeling dismissed by her previous bank, where communication lacked transparency and service felt transactional. “They shut my account down due to what they decided was suspicious activity without even letting me know,” she said. “Other banks made me feel like a small fish.”
That all changed when a trusted contractor introduced her to Cypress Bank & Trust. Amy was connected with Ryan, Client Support Specialist, and Theo, Portfolio Manager. and after the first conversation, Amy and David knew they had found something different.
“When we had a fraud scare, Cypress responded immediately. I wasn’t bounced around or left guessing—they walked me through everything with clarity and care. They valued my time and treated my business like it truly mattered,” Amy shared. “Theo keeps us informed when the markets shift, making sure our investment and retirement accounts are thoughtfully managed. And Ryan is always a phone call away and looking out for our business. For the first time, I feel genuinely comfortable and confident with my bank. It feels like I finally have a team that’s looking out for me.”
Amy’s story is a testament to the power of personal relationships, especially for small business owners navigating big decisions. At Cypress, we’re proud to support Quality 1st Plumbing—and families like Amy’s—every step of the way.
To contact Quality 1st Plumbing, click here!
920 HARRISON STREET, SEBASTIAN, FL 32958